Softmouse 3D Service & Support
Service doesn’t end at set-up
World Class Service & Support
It’s likely you’ll never need it, but rest assured, softmouse 3D comes with a one-year warranty that provides worldwide coverage for parts and labor.
If you are having problems with your softmouse 3D unit please send us a message to the email address and content outlined here and we will assist you with repair or replacement.
Submit a support request for your softmouse 3D or Immersion™ Mouse
Email us at softmouse3d@ggsnet.com with the following information:
- First and Last Name
- Company Name
- Email Address
- Phone Number (if you’d like to be contacted by phone)
- Reason for inquiry (support, sales or general inquiry)
- Message Content
Having problems with the older Immersion™ Mouse?
We also offer full service and repair on the older model Immersion™ Mouse. But if it’s time for service, this might be your opportunity to consider getting the most out of your technology by upgrading to the new and improved softmouse 3D.
Why you should upgrade
- USB connection that does away with the interface box.
- No more serial port needed in your workstation means it can also be used with your notebook!
- Lighter than the original means more hours of stress –free work.
- Comfortable silicone buttons with high –reliability switches.
- Optical navigation means no more balls to clean!
If you’re not quite ready to let your old unit go, please fill out the support form and we will do our best to assist you with your repair. Please note: The original Immersion™ Mouse parts are nearly extinct so we will determine if we can fix your unit when we receive a description of your problem.
Out of Warranty - No problem.
Please contact us for details : sales@ggsnet.com
